'Appalling' United Airlines incident won't be tolerated in Canada: Garneau

United Flight 3411 wasn't overbooked- It just had no open seats

David McNew Getty Images

Marc Garneau sent a letter to the heads of every airline flying in and out of Canada to warn them that an incident like the one that injured an American doctor earlier this week can not happen in Canada.

"United, if they're smart, will quickly and quietly settle the case", said Justin Green, a partner at the law firm Kreindler & Kreindler in NY who represents airline passengers.

Bureau of Transportation statistics indicate the 12 largest US airlines bumped slightly more than 40,600 of 659.7 million passengers past year, a lower rate than in 2015.

"What happened to my dad should have never happened to any human being regardless of the circumstance", she said. But the plane had no empty seats and four crew members who needed to get to Louisville needed to get on the plane, said Megan McCarthy, a United spokeswoman. "I guess he will be driving to Kentucky", he added, from where Dao and his wife were scheduled to fly home before the violent incident.

Demetrio said Thursday he and his client accept the apology, but that it seemed "staged" and like it was issued because the airline was taking a public relations "beating". "It was a matter of at the last moment, four employes had to get to Louisville so they could get to work the next day", he said.

"I look down and I thought, 'aw, it kind of looks like a little lobster, '" Linda told Global News.

When the plane landed in Calgary, emergency personnel boarded the plane to provide medical attention, though EMS spokesperson Adam Loria said that Richard declined medical treatment and showed "no signs of distress".

"It's hard to figure how they wouldn't have made the necessary accommodations for people and, if necessary, paid them more", said Thune, who noted that at 6 foot 4, he nearly always finds flying uncomfortable.

"I would be shocked if there is not going to be major changes", he said. He suffered a "significant concussion", a broken nose and lost two front teeth, Demetrio said. Dao was not there.

Dao spent nearly five days in hospital and requires reconstructive surgery on his sinus.

"I hope he becomes a poster child for all of us. Someone's got to", the lawyer said.

United CEO Oscar Munoz at first supported the action.

Mr Callan said he had reviewed United's contract of carriage, the fine print that passengers agree to when they buy tickets. But it confirmed airlines can legally bump passengers from an oversold flight if there are not enough volunteers.

Dao was released from the hospital on Wednesday.

Demetrio and a second attorney, Stephen Golan, said neither they nor the family had heard from United yet. Demetrio said Dao has no memory of returning to the plane.

Dao "has no interest in ever seeing an airplane again" and will likely take a vehicle home to Kentucky, the attorney said, adding that his client has "absolutely zippo" memory of the incident. He said as far as he could tell, no hazmat team was called to clean the blood and no effort was made to protect passengers when Dao returned to the plane, bleeding.

The three officers who removed Dao have been suspended from their jobs at the Chicago Aviation Department.

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