IPhone 7 and 7 Plus users have complained to Apple that they can not be heard during phone calls and Facetime sessions due to the update, according to MacRumours. While these features helped the company to attract customers, it also made it hard for the service centers to perform repairs on the device.
In an internal memo sent to Apple's Authorized Service Providers, the company said that some iPhone 7 and iPhone 7 Plus owners running iOS 11.3 or later have complained of a grayed-out speaker button when they place calls. Accordingly, the company has also updated its fix policy for the flagship device so that the Apple Authorized Service Providers and Apple Stores are now allowed to perform a full unit replacement of the phone if repairs prove ineffective. Some users have reported problems with the device's Face ID facial recognition feature, which may now be solved by simply giving the customer a new phone.
Henceforth, Apple seems to be fixing the issue with issuing the service document to the workers in the service centers, which finally describes the proper procedure of conducting identification of their back cameras and trying repairs, even prior to replacing with the newest item. If the issues can be resolved by replacing the rear camera of the device, the Apple Store employees must replace the rear camera.
Apple past year in September came up with its most expensive phone -the iPhone X- with a revolutionary design and secured Face ID technology. The wide angle did the ones that worked and is connected to the front-facing camera.
That iPhone X owner said that a Genius Bar worker had told them that the cameras are connected.
Earlier after the launch of the iPhone X, a Reddit user who has brought the phone has experienced this issue. A faulty Face ID has reportedly been known to prompt the message, "Face ID is not available, try again later".